How do you even find this?
I’ve noticed lately that Kobo seems to be playing with the links/navigation.
I'm signed in and on the
https://www.kobo.com home screen I see the offer to give a sixty dollar egift, get fifteen dollars back. There's a button that says send egift card but clicking it takes me to
https://www.kobo.com/giftcards, where I can redeem a physical gift card in four easy steps, but not buy an egift card (or a physical one either; I think that's never been possible anyway). Clicking on the big Kobo banner on the top of the screen brings me back to the home screen, although now it shows as
https://www.kobo.com/us/en
Resorting to the help function, I found an article called "Send a Kobo eGift Card" where there is a helpful link -- kobo.com/egiftcards, which sends me to a screen that says "Sorry, but this page isn’t available. To see the great Kobo offerings that are available to you, please go to: store.kobobooks.com", but actually sends me back to
https://www.kobo.com (I do seem to remember being on store.kobobooks.com when buying ereaders but now the link to browse the ereaders is
https://us.kobobooks.com/collections/ereaders).
I’ve bought lots of egift cards before and I don’t remember having trouble finding them, although I have run into the twenty-five dollar limit.
Wait a minute. Searching for “egift” on the home screen (either version) brings zero results, but searching on the
https://us.kobobooks.com/collections/ereaders screen sends me to
https://www.kobo.com/us/en/p/giftcards, which does actually offer to sell me an egift card. It has the same sixty dollar banner offer as on the home page and its button sends me where I can buy an egift card……. up to 25.00. I tried putting in 60.00 but got an error message saying the amount must be less than 25.00 (by which they mean no more than 25.00 because it didn’t give me an error message when I put in 25.00).
It may be that the links are some sort of cache problem (I don’t understand that sort of thing all that well, but I did try two browsers) but the twenty-five dollar limit surely has to be just Kobo being Kobo?
As a final check I just went back to
https://www.kobo.com. I’m still signed in and now there’s a large blank white area where the offer used to be. Clicking on it still brings me to the redemption page. Trying
https://www.kobo.com/us/en now gives me the offer banner but for buy 25.00 get 6.00. Link is still to redemption only screen, but
https://www.kobo.com/us/en/p/giftcards does get me back to the buy screen. Which has the banner for the 60/15 deal, but links to the same customize screen, where I can still only enter up to 25.00.
I did carry through with the 25.00 purchase this time, which was actually 9.76 because they first used up my current balance. I’ve never understood why they do that. I would think they’d rather get the whole amount. I’ve redeemed it but I’m not counting on getting the 6.00.