Quote:
Originally Posted by Hitch
Maybe it's time to enhance your "no service" signs, as in "no shoes, no shirt, no service," to add something along the lines of "no courtesy, no service," and telling people that if they yell or scream, they'll be ejected from the store forcibly if needed. Now, I realize that you guys don't have a bouncer and that apparently, none of you are able to eject someone physically, but do you have anyone that can? If perhaps 2-3 of you worked together to do it?
I don't have a good suggestion for you, other than that. AT least at my shop, I can hang up the phone if necessary or ban an email. I don't have to deal with lunacy in the flesh, although fortunately for me, if we had to, we could.
But no matter the reason (Covid or an Alien Invasion from the Planet Venetia), you shouldn't be expected to put up with that sort of out-of-control rudeness from someone. Everybody is tired and stressed and all that. No excuse to act like Azz-holes.
Hitch
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"No shoes, no shirt, no service" signs, luckily, isn't a thing in the Netherlands. But we have posted five Corona rules signs within the space of 3,5 meters: outside next to the doorway, hanging inside the entryway, on the shop door, on a stand just inside and on the hand sanitizer. And you still have people complaining that we haven't got any clear signs.
Most of the time it's my father and me in the store, but there are times it's just one of us. Luckily we haven't had any customers refuse to leave, they usually shout at us and then stomp off.
I recently told one customer to leave and never return; he had a temper tantrum about half a year ago (can't remember about what) and got personal in his insults. He walked in as if nothing happened, when I told him to leave he was shocked and upset because we were the only ones selling what he needed and he didn't know how to search for it on the internet. I told him that wasn't my problem.
I've decided not to get into any discussions anymore. Follow the rules or leave. My father agrees with me, but he has a harder time, the mentality of "customer is king" is deeply ingrained in him.