Quote:
Originally Posted by Rumpelteazer
The last two weeks before Christmas and I'm not looking forward to working. Ever since the Corona rules have been tightened again it's become a lot more stressful in the store. Especially on Saturdays, when we're constantly having to tell people not to park their bikes in front of the store (to keep space for waiting lines), ask people to wait outside since the maximum number of customers is reached, have discussions about people keeping their distance from each other and asking people to wear their face mask (properly).
Customers get angry a lot easier. Last Saturday I was shouted at four times; for not selling toilet seats, for asking a customer to move their bike across the street, for not doing repairs on Saturday afternoon (whilst there is a line of people waiting outside) and for not speaking Russian (her English was perfect, but after telling me we should speak Russian she refused to speak English). At the end of the day I feel drained and empty and the biggest nag ever.
Tonight is the next press conference and it's expected the government will announce the current rules will stay in place until at least into January. It's also expected schools will close a week earlier for the Christmas holidays (so this Friday).
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Maybe it's time to enhance your "no service" signs, as in "no shoes, no shirt, no service," to add something along the lines of "no courtesy, no service," and telling people that if they yell or scream, they'll be ejected from the store forcibly if needed. Now, I realize that you guys don't have a bouncer and that apparently, none of you are able to eject someone physically, but do you have anyone that
can? If perhaps 2-3 of you worked together to do it?
I don't have a good suggestion for you, other than that. AT least at my shop, I can hang up the phone if necessary or ban an email. I don't have to deal with lunacy in the flesh, although fortunately for me, if we had to, we could.
But no matter the reason (Covid or an Alien Invasion from the Planet Venetia), you shouldn't be expected to put up with that sort of out-of-control rudeness from someone. Everybody is tired and stressed and all that. No excuse to act like Azz-holes.
Hitch