[ravimr]

Originally Posted by Barty

If rebooting again still does not work, you can try a factory reset. If you cannot get into the settings menu to do that, you can do it manually

https://help.kobo.com/hc/en-us/articles/360017765853

I talked to the support team and did both resets (through the settings menu and manually) and neither of them worked.

Looks like I'll have to use my warranty to get a new kobo. Hopefully the new one works.