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LibraryCin · 12-07-2021, 04:14 PM

I have an old Kobo Touch.

ADE has worked off and on for a while now, but the past month or so, mostly not working. (I use Libby on my tablet when it won't let me transfer to my Kobo, but I'd much rather use my Kobo.)

My concern with having to reauthorize is that I a) don't remember my password, and b) the email account I originally used to set it up no longer exists, so I can't easily reset my password.

Would it work if I started over and created a new Adobe Digital account?

(A couple of years ago - not sure of timing - I did contact Adobe with this issue (the no-longer-existing email, so I am unable to reset my password), but they didn't want to help... from what I remember it's because it's a free service, so the guy "helping" wasn't any help.)

Thanks for any suggestions.

12-07-2021, 04:14 PM	#1
LibraryCin Connoisseur Posts: 53 Karma: 13370 Join Date: Aug 2011 Location: Calgary, Alberta, Canada Device: Kobo Touch, Kobo Clara BW	ADE reauthorization? I have an old Kobo Touch. ADE has worked off and on for a while now, but the past month or so, mostly not working. (I use Libby on my tablet when it won't let me transfer to my Kobo, but I'd much rather use my Kobo.) My concern with having to reauthorize is that I a) don't remember my password, and b) the email account I originally used to set it up no longer exists, so I can't easily reset my password. Would it work if I started over and created a new Adobe Digital account? (A couple of years ago - not sure of timing - I did contact Adobe with this issue (the no-longer-existing email, so I am unable to reset my password), but they didn't want to help... from what I remember it's because it's a free service, so the guy "helping" wasn't any help.) Thanks for any suggestions.