Quote:
Originally Posted by Uncle Robin
One disproportionately angry and emotional customer (who STILL plans to buy from them) will undoubtedly have Rakuten Kobo fearing for the future of their balance sheet, that's for sure.
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Obviously one customer makes little difference, but if many complain about the same thing, only a fool company wouldn't listen.
I'm sure you don't want to create a chilling effect by critiquing me for complaining do you?