Thread: Kobo Order of In Stock e-reader.
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Old 11-30-2021, 06:45 PM   #5
Josieb1
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by MGlitch View Post
Somewhere on these forums I might have posted my horror story with (I think) preordering the KA1. If memory serves I preordered it awhile before release, it took several calls before I ended up with a tracking number and when I did I basically had it in my hands, it was maybe a week plus since it had released.

Though with my Forma the preorder was a lot smoother. But with the Sage I got a tracking number late from Kobo (UPS had it in their system) and the shipping was delayed a day.

Honestly customer service and shipping seem to be entirely different companies from Kobo.
I think they are completely separate entities too. It’s the only exscue for such poor customer service. I just have to wait and hope they eventually ship my order.
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