Quote:
Originally Posted by Josieb1
What’s the longest anyone has waited for a Kobo order to be shipped for an e-reader that supposed to be in stock?
I placed an order on the 21st, I chased it today but just got an ‘we’ll escalate it to a specialist team to ascertain why it’s not been shipped’, which basically means nothing.
I really wish I didn’t have to order from Kobo  |
Somewhere on these forums I might have posted my horror story with (I think) preordering the KA1. If memory serves I preordered it awhile before release, it took several calls before I ended up with a tracking number and when I did I basically had it in my hands, it was maybe a week plus since it had released.
Though with my Forma the preorder was a lot smoother. But with the Sage I got a tracking number late from Kobo (UPS had it in their system) and the shipping was delayed a day.
Honestly customer service and shipping seem to be entirely different companies from Kobo.