[Liz47]

I spent 4 hours this afternoon deciphering why my laptop couldn’t see my reader, but my reader could see the laptop. First I disabled my antivirus which is a common problem. Then I tried all other solutions I read. The cable might charge but not transfer data. Turn off the wifi on the Reader. Try to see if Windows can “see” Kobo in safe mode. Reset Kobo to factory settings. And the options just kept going.

It turns out, just disabling my antivirus wasn’t enough. I had to instruct (disable) my antivirus programme from protecting my USB option.

that’s all it took for success.

Talk about anti-virus over-protective “mothering” +++ !!!

Just need to post this in the hope it will save others who find themselves in the same boat,