Hi,there, we have a professional service team to help our customers with any concerns (pre-sale and after-sale). It is just that sometimes the system may play up and our service team does not get the service request. We also have service partners in both EU and US.
If you use BOOX and encounter any problems, please fill in this service form quickly
https://help.boox.com/hc/en-us/requests/new. Our service team is here to help. Thank you for you interest in BOOX.
Quote:
Originally Posted by hobnail
They're in China so it's unsurprising, to me at least. If everything is working the way you want then they're ok, otherwise you're hosed. They're just out to make a quick buck as far as I'm concerned.
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