Heya, we are very sorry for the problem that you encountered with your Poke2. Not sure how you got in touch with us. Our service team normally replies to customers within 48 hours during working days after they receive the service request.
But could you please quickly fill in this service form so that our service team can help you when they receive your service request? Here is the service form link
https://help.boox.com/hc/en-us/requests/new .
Firmware 3.2 will come to Poke2, but it will be in a month or so. So before that, it is better to get in touch with our service team to solve your problem.
Thanks and regards
BOOX
Quote:
Originally Posted by Glottis
I've contacted them multiple times and had nothing but automated responses.
The last firmware update (or possibly 3.1) completely ruined my Poke 2.
The battery drains intermittently, sometimes lasting the normal amount of time and other times draining almost completely in less than a day. Wi-fi off, Bluetooth off, background apps frozen, etc.
I can't even turn it off fully, as it doesn't get past the boot screen unless I plug it in!
Factory resets don't change anything except add time and annoyance to solving a problem they created.
I've got nothing from this poor excuse for a company. All I want to do is downgrade the firmware back to a working version!
I will never be buying anything from them again and will be telling everyone I know - which admittedly isn't all that many - to stay well clear of this brand.
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