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Glottis · 11-23-2021, 06:58 PM

I've contacted them multiple times and had nothing but automated responses.

The last firmware update (or possibly 3.1) completely ruined my Poke 2.

The battery drains intermittently, sometimes lasting the normal amount of time and other times draining almost completely in less than a day. Wi-fi off, Bluetooth off, background apps frozen, etc.

I can't even turn it off fully, as it doesn't get past the boot screen unless I plug it in!

Factory resets don't change anything except add time and annoyance to solving a problem they created.

I've got nothing from this poor excuse for a company. All I want to do is downgrade the firmware back to a working version!

I will never be buying anything from them again and will be telling everyone I know - which admittedly isn't all that many - to stay well clear of this brand.

11-23-2021, 06:58 PM	#1
Glottis Enthusiast Posts: 26 Karma: 10 Join Date: Oct 2014 Device: H2O, Poke 2	Onyx have the worst customer service I've contacted them multiple times and had nothing but automated responses. The last firmware update (or possibly 3.1) completely ruined my Poke 2. The battery drains intermittently, sometimes lasting the normal amount of time and other times draining almost completely in less than a day. Wi-fi off, Bluetooth off, background apps frozen, etc. I can't even turn it off fully, as it doesn't get past the boot screen unless I plug it in! Factory resets don't change anything except add time and annoyance to solving a problem they created. I've got nothing from this poor excuse for a company. All I want to do is downgrade the firmware back to a working version! I will never be buying anything from them again and will be telling everyone I know - which admittedly isn't all that many - to stay well clear of this brand.