Sorry I just saw you answered, didn’t had a notification about it.
Ok so toi have a 1st or 2nd gen Odyssey.. These are a bit fiddly. Did you had any issues with the USB connection with thing one? Would you like mind sharing your serial number?
For the factory app, I fear your device was never updated with a more recent one. We can try something to update it.
I’m will try to prepare something for you for that, in the mean time please check yoir battery is fully charged and also that you can boot it in the update mode: from switch off, press he HOME button and turn it on, keep both pressed until it display the splash screen and it should start in the update mode. If that work, you device is not dead yet
