Woohoo! My problem was fixed. Kobo help tried a ton of possibilities over several days, and finally decided it must be my wifi with the issue. So, I contacted Eero support, and their first response fixed the problem:
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My next guess would be that you having both the eero router and a Netgear router connected to one another may be the culprit. To test this, you can go to Network Settings in the eero app, go to DHCP & NAT and set the eeros to Bridge mode.
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