MobileRead Forums - View Single Post - Issue with returning a defective E-reader to Kobo

Josieb1 · 11-11-2021, 07:46 AM

Well I’ve now had an email about the sage saying

“I have received a response from the team in charge and they have indicated that due to the COVID-19 situation, no collections are being scheduled. Please keep the device until the email is sent with the instructions to return it.”

So that’s me stuck with the Sage until they decide they want it back.

On top of that I’ve now received the SleepCover that I cancelled on the 29th October. So now I need to sort out a return for that.

I just don’t understand how Kobo can have such appalling order and returns processes and why their customer service representatives just can’t do anything.

I love the ereaders but actually hate the company.

11-11-2021, 07:46 AM	#8
Josieb1 Grand Sorcerer Posts: 5,090 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	Well I’ve now had an email about the sage saying “I have received a response from the team in charge and they have indicated that due to the COVID-19 situation, no collections are being scheduled. Please keep the device until the email is sent with the instructions to return it.” So that’s me stuck with the Sage until they decide they want it back. On top of that I’ve now received the SleepCover that I cancelled on the 29th October. So now I need to sort out a return for that. I just don’t understand how Kobo can have such appalling order and returns processes and why their customer service representatives just can’t do anything. I love the ereaders but actually hate the company.