Quote:
Originally Posted by Rumpelteazer
I hate it when I get an email that something I've ordered is send and then it takes days for the tracking to change from "data received" to that the shipping company has received it.
I pre-ordered something that was going to be released on November 22. Last Thursday (4th) I got and email telling me my order had shipped. But it hasn't. I wouldn't be surprised if it eventually ships nearer the official date.
I've noticed that this is happening more and more. And it's really annoying.
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Yeah, and the sad thing is, that's merely a matter of properly setting expectations and using appropriate language in the communication.
If those emails said "Your order has entered our shipping process" or something similar, the point usually being "it's too late to cancel now" (as it does with some companies I deal with), rather than "Your order has shipped," then they'd get points for good communication, rather than losing points for telling you it's shipped when it hasn't.
ApK