Thread: Issue with returning a defective E-reader to Kobo
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Old 11-08-2021, 09:58 PM   #6
Josieb1
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by rcentros View Post
That may be the case here, but sometimes a company will refund your payment but reserve the right to recharge you if they don't receive the return within a specified number of days. That's what would worry me in this deal. "Delaying the resolution" sounds kind of ominous.

To Josieb1, you might want to check your SPAM folder. Sometimes they'll send a return label in PDF format via email. (Just re-read your message. I guess there was no email?)
Thank you. No, no email other than the refund. I’ll give it another week then chase again. I do it by chat now so I have the transcript as a record. If they try recharging I will just go to the bank.
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