MobileRead Forums - View Single Post - Issue with returning a defective E-reader to Kobo

davidfor · 11-08-2021, 06:37 PM

Did you get the refund? If so, stop worrying about it. It is there responsibility to arrange for the return. You have done your due diligence by contacting them multiple times.

If you don't have the refund, then keep hassling them. And you may need to think about poking them via their social media. Unfortunately, that seems to trigger action from a lot of companies that using their support doesn't.

11-08-2021, 06:37 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Did you get the refund? If so, stop worrying about it. It is there responsibility to arrange for the return. You have done your due diligence by contacting them multiple times. If you don't have the refund, then keep hassling them. And you may need to think about poking them via their social media. Unfortunately, that seems to trigger action from a lot of companies that using their support doesn't.