Hi, I have a bit of an issue and I’m after some advice. My Kobo Sage was delivered on the 29th October and is defective. I requested a return the same day. The following Tuesday, the 2nd November, I received a refund for it. What I can’t get from Kobo is any label, or documentation at all to send it back. When I speak or chat to customer service they seem surprised I’ve still got it. I’ve kept chat transcripts as proof I’ve contacted them. I can’t email them, I can only chat or phone. They have actually told me to stop contacting them about it as it’s delaying the resolution
I’m just not sure what to do. Do I just leave it now and keep the Kobo safe in anticipation of a label at some point?