MobileRead Forums - View Single Post - Fictionwise write up from Publisher's Weekly

pking36330 · 04-02-2009, 09:37 PM

After I purchased 'The Dante Club' from Fictionwise and got it unlocked I found that the formatting on my Blackberry contained errors which rendered small black squares in many (but not all) places where commas and apostrophes were used. The text for this ebook rendered perfectly on the Windows eReader software and other ebooks rendered perfectly on the Blackberry eReader software, so I knew it was this ebook file that had an formatting error.

I emailed Fictionwise and explained the error and asked if there was any chance the could fix the error and republish the eReader version so it would display correctly on my Blackberry. I got a response from Lynn at Fictionwise telling me they had pulled that version of the ebook, refunded the purchase price and apologized for my trouble. This company really is good at customer service and as a newb to ebooks I hate that earlier in this thread I questioned whether they were a legit company. They are legit and its easy to see why B&N bought this firm.

I've got to convince them to debit my MicroPay account again, because even with the errors, the Bb version is readable, just distracting. I can't delete it though because the only other two versions are Adobe and MSLit, neither of which has a Blackberry reader.

Anyway, Fictionwise rocks! But does anyone know why their site is down tonight? The eReader.com sister site is down too. I'm looking forward to B&N's re-implementation of an eBook Store if the Fictionwise crew is at the helm. They seem to be a quality outfit.

04-02-2009, 09:37 PM	#33
pking36330 FT Parent PT Reader Posts: 322 Karma: 187838 Join Date: Mar 2009 Location: South Alabama Device: Shocked by how much I've read on an iPod Touch received as a gift!	More kudos for Fictionwise After I purchased 'The Dante Club' from Fictionwise and got it unlocked I found that the formatting on my Blackberry contained errors which rendered small black squares in many (but not all) places where commas and apostrophes were used. The text for this ebook rendered perfectly on the Windows eReader software and other ebooks rendered perfectly on the Blackberry eReader software, so I knew it was this ebook file that had an formatting error. I emailed Fictionwise and explained the error and asked if there was any chance the could fix the error and republish the eReader version so it would display correctly on my Blackberry. I got a response from Lynn at Fictionwise telling me they had pulled that version of the ebook, refunded the purchase price and apologized for my trouble. This company really is good at customer service and as a newb to ebooks I hate that earlier in this thread I questioned whether they were a legit company. They are legit and its easy to see why B&N bought this firm. I've got to convince them to debit my MicroPay account again, because even with the errors, the Bb version is readable, just distracting. I can't delete it though because the only other two versions are Adobe and MSLit, neither of which has a Blackberry reader. Anyway, Fictionwise rocks! But does anyone know why their site is down tonight? The eReader.com sister site is down too. I'm looking forward to B&N's re-implementation of an eBook Store if the Fictionwise crew is at the helm. They seem to be a quality outfit.