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Sorry I am late to this thread but I am having the same issue. I also live in Germany and use this ereader to borrower books from the library. I have also filed a ticket with Pocketbooks support and hopefully it will be resolved soon. It is really frustrating having to delay my library loans.
Right now I am reading directly from the web browser via the overdrive website. It is not as clear of a reading experience as downloading the book but it works for now.
Besides this I have been really happy with my ereader (besides a few learning points in the beginning).
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