MobileRead Forums - View Single Post - Troubleshooting Kindle PW spontaneously rebooting

lee.hauser · 10-23-2021, 07:17 PM

I have a less than 2 year old Kindle PW 10th gen that has restarted itself three times in the past 24 hours. It's on the latest firmware.

The device's screen goes pure white when turning a page, and within a minute does a simple restart. When it comes back up, it has lost its place in my book, leaving me at a spot where I was three or four days ago.

The device has wifi/LTE/3G, and the only change I've made since the firmware update are loading an audiobook several weeks ago and pairing wireless Bluetooth headphones. Bluetooth has been turned off for over a week.

It seems to be going through battery faster than usual as well. I've had it on low-power sleep mode, which usually gives me weeks of standby battery life; but last night (when it first rebooted itself) it was over 30%, and when I opened it this afternoon it was at 10% power and demanding I charge it up. There are no newly downloaded books, so I don't think it's indexing.

Has anyone see this kind of behavior, or have any troubleshooting hints? I plan to do a factory reset when it finishes charging.

10-23-2021, 07:17 PM	#1
lee.hauser Enthusiast Posts: 30 Karma: 10 Join Date: Sep 2010 Location: Seattle area Device: Kobo Libra 2	Kindle PW spontaneously rebooting I have a less than 2 year old Kindle PW 10th gen that has restarted itself three times in the past 24 hours. It's on the latest firmware. The device's screen goes pure white when turning a page, and within a minute does a simple restart. When it comes back up, it has lost its place in my book, leaving me at a spot where I was three or four days ago. The device has wifi/LTE/3G, and the only change I've made since the firmware update are loading an audiobook several weeks ago and pairing wireless Bluetooth headphones. Bluetooth has been turned off for over a week. It seems to be going through battery faster than usual as well. I've had it on low-power sleep mode, which usually gives me weeks of standby battery life; but last night (when it first rebooted itself) it was over 30%, and when I opened it this afternoon it was at 10% power and demanding I charge it up. There are no newly downloaded books, so I don't think it's indexing. Has anyone see this kind of behavior, or have any troubleshooting hints? I plan to do a factory reset when it finishes charging.