Thread: Clara HD SD card image needed
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Old 10-15-2021, 08:03 PM   #517
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by CTr View Post
Hello,
My son has broken the screen of his Kobo Aura HD. The Kobo was still working, but with a dead tactile area, so I purchased an aftermarket screen.
I installed it, it seemed to work fine but I didn't connect well the connector under the SD card (even if it was looking fine), and it went out of its slot during the process of initialization of the screen when I switched the reader on.
As a result, the screen has advertised shortly about an issue, and has frozen in the middle of the process.
I now have a black screen with in the middle 2 round arrows (that were turning but are not anymore) and 3 points under. Everything is frozen.
I have tried the official reset procedure (30s on the button to restore), I have unplugged the battery for the night, switched off and on several times. Nothing works. The led comes on and off as it should do when I switch the Kobo, so I guess that some bad information has been written somewhere.
Windows indicates no error when analyzing the SD card.
Do you think that copying the original files of the sd card could solve the issue and help a reinitialization from 0?
If yes, could you please share the full repertory to use?
If not, any idea about what I can do to save the situation?
Thanks in advance!
Best regards
Firstly, I do not know why this is in a thread for the Clara HD. It would have been much better if you had started a new thread for the discussion. Or, since you are really just asking for the image for the Aura HD, in that thread.

From what you have said, I would have expected that putting the card in properly and starting the device would have solved the problem. A factory reset might be needed, and probably a good idea after replacing the screen. The official factory reset process is not "30s on the button to restore". It is https://help.kobo.com/hc/en-us/artic...r-Kobo-Aura-HD. If the device is having problems, then ensuring it is off is done by holding the power button down for about 20 seconds. Is that what you were thinking of.

But, I have sent you a PM with the link to the image. I don't really think that is the issue, but, it's possible the SD card is damaged. Restoring it might get the device working. And I suggest a new card as these are getting old.

And of course, you did check the screen cable is plugged in properly? With what you describe, I would not assume that was the case.
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