MobileRead Forums - View Single Post - Kindle trade-in credit

jkrzok · 09-30-2021, 11:22 PM

So two things after many hours on chat.

Perhaps I'm dumb but I don't recall that the trade in should be made before the new item is ordered. It really seemed to me to be just one transaction through and through.

Also I made two orders that day, both with the trade in. I cancelled the first to get a bundle. So I have two trade in orders, the first for the cancelled new paperwhite and the second for the bundle. The first trade in order mentions the credit, the second does not. I shipped the trade in under the second order.

So now I have a promise from someone far far away to just get the still outstanding order shipped and they will apply a 20% discount after I receive it. Should I trust them? Why not apply the discount now? Or cancel this order and apply the discount to a new order?

I can't help but feel utterly unsatisfied by this whole transaction. I'm really thinking about cancelling this order outright along with my prime membership due for renewal in November. Perhaps I'll try the chat again during US business hours and try to get some firm action taken that I can see results for. As of now I don't even have a chat transcript.

09-30-2021, 11:22 PM	#3
jkrzok Connoisseur Posts: 87 Karma: 1265322 Join Date: Apr 2010 Device: Clara HD, Aura One, Voyage, Oasis 1 & 2, Many others getting dusty.	So two things after many hours on chat. Perhaps I'm dumb but I don't recall that the trade in should be made before the new item is ordered. It really seemed to me to be just one transaction through and through. Also I made two orders that day, both with the trade in. I cancelled the first to get a bundle. So I have two trade in orders, the first for the cancelled new paperwhite and the second for the bundle. The first trade in order mentions the credit, the second does not. I shipped the trade in under the second order. So now I have a promise from someone far far away to just get the still outstanding order shipped and they will apply a 20% discount after I receive it. Should I trust them? Why not apply the discount now? Or cancel this order and apply the discount to a new order? I can't help but feel utterly unsatisfied by this whole transaction. I'm really thinking about cancelling this order outright along with my prime membership due for renewal in November. Perhaps I'll try the chat again during US business hours and try to get some firm action taken that I can see results for. As of now I don't even have a chat transcript.