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Old 09-23-2021, 12:45 PM   #3
BiliBug
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Posts: 96
Karma: 374269
Join Date: Nov 2012
Location: Stockton, NJ
Device: Kobo Sage (Formerly KKB, PW1, PW3, KV, OA3)
Unfortunately, this frequently happens with technology purchases. If you are still able to return your PW5 (I don't think you are), I would advise to do so, and then wait to purchase the new model. Otherwise, it is very unlikely that they will allow you to upgrade to the new version free of charge. Best case scenario would be to trade-in the PW5 and get a small credit and 20% off the new model.
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