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First of all I'd like to thank you for your kind help, I appreciate it.
I did what you recommend, that is the manual factory reset.
It all seems to work well, but then when I connect to the computer using the USB cable and disconnect, the whole process starts over again.
It boots and asks to select the language, then tries to connect via WiFi to configure and last asks to connect to the Kobo store.
Besides that, I always need to format the partition every time I connect to the computer.
What can be done to solve this?
Thank you for all the help.
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