Thread: The Vent and Rant Thread
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Old 08-23-2021, 08:45 PM   #34658
Uncle Robin
Diligent dilettante
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Posts: 3,662
Karma: 52758936
Join Date: Sep 2019
Location: in my mind
Device: Kobo Sage; Kobo Libra Colour
Quote:
Originally Posted by cromag View Post
That's why I almost never buy from Kobo these days. I would like an alternative to Amazon, and (if it worked) buying from Kobo would actually be pretty convenient, but I was sick and tired of running into major hassles on a very high percentage of purchases.
Yes. I love my Libra, and do make good use of the Super Points, but the incredible "guilty until proven innocent" mindset of their customer "support" setup is aggravating. They HAVE all the data to verify that a purchase qualifies, yet they still ask a customer to provide PROOF before giving them what is effectively store credit of no value outside the Kobo Store?

The contrast with Amazon's "phone 'em and they'll waive the $20 for ads on the Kindle" approach is staggering. I don't like Amazon, but they have a clear big picture grasp of customer support, as opposed to the suspicious, penny-pinching obstructiveness of Kobo
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