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I just successfully downloaded to my computer's desktop a chicklit novel.
I just chose the download via usb option, clicked buy, said which kindle I wanted to use (it was already filled in) then the download message popped up. I clicked 'save' and the book is now on my desktop.
I use firefox, an ad-blocker, but haven't updated firefox for a while, though it keeps nagging me to do so. Maybe if I update firefox the troubles will start.
I don't understand why you haven't been in touch with Amazon via chat. This is the first thing I do if I have a problem with them (recently had a delivery of posh cat food with the tins blown open - probably from the heat. They refunded without me having to send the disgusting mess through the post.)
You may be doing something during the download process which is affecting the proceedure. You haven't mentioned this because you're not aware of it. Or maybe they have changed things. Don't settle for the first person you chat to, ask to chat with a 'superior'.
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