[Hitch]

We received an inquiry from someone who's worked previously in Hollywood, screenwriting and the like. INSISTED that she had to speak to us, because "I'm unfamiliar with the process and I'm unwilling to proceed via email."

She then stated it again, in response to our email to her, explaining that for a variety of reasons--not the least of which is that we are a fixed-price operation, with prices that start below $200--we aren't doing phone work any longer. I even explained it to her in detail--that you cannot take a 50-minute phone call with a customer that's going to be paying you, say, $185.00, but that $185 customer never considers that--and she asserted once more that she just "couldn't" work with someone who wouldn't get on the phone with her, due to her lack of familiarity with the process. I even pointed out that even when we provided phone work, I always then had to follow-up the conversation with an email, documenting what was covered--in essence, double-work.

BUT, no...nope, she stuck with her insistence.

So, lemme understand this--your failure to do your research, to understand YOUR job as a publisher, means that I have to lose money to accommodate you? Izzat right?

FFS. These Hollyweird types, it never fails, we have to break our rules, our procedures, etc. because of course, they're SPESHUL.

Hitch