Quote:
Originally Posted by Moejoe
I'm not sure there is a law, although if there isn't there should be. Restaurants are a service industry, if that service, for any reason is not up to par customers often refuse payment, even after the completion of a meal. The place I worked at had an unwritten policy that if a customer was dissatisfied with their meal and refused to pay they would actually offer them a free meal at some other time of their choosing. The good-will generated by the giving of a free meal far outweighed the actual cost to the restaurant. Send away a customer after forcing them to pay a bill, bad word of mouth spreads, send them away with free meal and a courteous apology, you get repeat custom.
Just makes sense to me, like that old saying - The Customer is Always Right. Maybe it's an English thing, or maybe it was that Hotel I worked in and the management there. Couldn't say for sure. But please, for the love of God, will you stop making physical analogies to digital objects for just one post. It's not the same and it just confuses the discussion.
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Cleaning one’s plate, to me, suggests the meal went down quite well. Folks who refuse to pay often do so because they’re assholes - plain and simple. You don’t like what you’re eating, tell the waiter, and in most cases, they’ll offer you something else at no charge. Eat the entire meal, sopping up the gravy with your last slice of bread, and then claim that the meal was not to your liking - tough shit.
I work in customer service for a large paint manufacturer, you would not believe the bullshit people come up with to try and get something for nothing. I’ve had people tell me they want a refund because, after seven years, they no longer like the color they chose.
It happens all day, every day. The customer is not always right, but quite often, they're looking to get something for nothing.