Quote:
Originally Posted by Good Old Neon
Well, I'm not sure how it works in the UK, but in the States, there is no law requiring restauranteers to refund customers after they've already eaten a meal - that is left to the owners discretion.
But anyways, most media avialable in digital format can either be sampled or previewed prior to sale. Entire CD's are often streamed on a band or labels website. Movies can be rented prior to purchase, and books checked out of the library. The suggestion that consumers do not have access to materials prior to a purchase simply does not wash with me.
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I'm not sure there is a law, although if there isn't there should be. Restaurants are a service industry, if that service, for any reason is not up to par customers often refuse payment, even after the completion of a meal. The place I worked at had an unwritten policy that if a customer was dissatisfied with their meal and refused to pay they would actually offer them a free meal at some other time of their choosing. The good-will generated by the giving of a free meal far outweighed the actual cost to the restaurant. Send away a customer after forcing them to pay a bill, bad word of mouth spreads, send them away with free meal and a courteous apology, you get repeat custom.
Just makes sense to me, like that old saying - The Customer is Always Right. Maybe it's an English thing, or maybe it was that Hotel I worked in and the management there. Couldn't say for sure. But please, for the love of God, will you stop making physical analogies to digital objects for just one post. It's not the same and it just confuses the discussion.