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I’m going to assume this was a fluke since nobody else has responded. This was a very troublesome bug to fix. After repairing my accounts multiple times with no results, I turned to Kobo’s online support. However, Kobo’s horrible online chat system made it more complicated when chats were abruptly reset and I had to begin from scratch three times.
A) The first tech demanded that I repair my ereaders and apps accounts again even though I already had. He wouldn’t address the region error. He then demanded that I log out of all my apps and ereaders, destroying all my reader stats and awards. Which didn’t fix the problem. My advice is if your tech is unreasonable, unsympathetic, and treats an obvious server error as user error, hang up or disconnect the chat. It’s what happened to me anyway when the website burped. I wish I had not listened to him.
B) The second and third techs were much more helpful. Unfortunately, we’d get one step closer than the last tech, then the chat would be reset, even as I typed. I’m sure both of them would have eventually helped me. They were searching for solutions server-side, not client side. However, after the third disconnect I gave up on the online help and called Kobo. The first guy was a Saint. He tweaked something on his end, and the book appeared in my Kobo Desktop collection, but nowhere else. Then he asked me if anybody had deleted the book from my account, then restored it yet. This was it. Repairing all accounts after the tech deleted and restored the book fixed the missing ebook glitch.
I don’t know if this is a random glitch or something unique to the Elipsa. Something obvious went wrong when I made my purchase. I haven’t tried to purchase any more ebooks yet with my Elipsa.
The last three techs made up for the first one. Don’t listen to a tech who doesn’t listen to you. I’m posting this just in case someone else runs into this problem.
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