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Old 06-23-2021, 05:19 AM   #2
Cootey
Absentminded Reader
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Posts: 1,339
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Join Date: Apr 2017
Device: Kobo Mini, Libra Colour & Elipsa; Kindle Paperwhite 3 & 4; iOS apps
There could be any number of reasons from server issues to corrupt databases. It's too late for you now, but there are two less destructive steps you could take if something like that happens again.

1. Repair your account: Go to (More>)Settings>Device Information and tap on "Repair near the bottom on the right. I do this whenever book rentals have gotten out of sync between my Kobo and Overdrive.

2. Log out: Go to (More>)Settings>Accounts and tap on "Sign out". This will erase your current session, but, unless something has gone horribly wrong, will often leave side-loaded content intact. Just sign back into your Kobo account, and set your Overdrive, Pocket, etc. accounts back up.

3. Factory reset: This is going nuclear as you've discovered, but sometimes nothing short of this will fix the problem. Nuking everything from space just to be sure is enabling developer mode and doing a factory reset in there. It wipes your Kobo to its original firmware. (Type "devmodeon" and tap on "Go" in the Kobo's search page if you want to play around with it. You'll find it in Settings>Device Information)

Last edited by Cootey; 06-23-2021 at 05:30 AM.
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