For me, much of the confusion is just which of Google's tools that do very similar jobs, for example, what chat module am I supposed to use. Not to mention confusing the difference between Google's paid and free services which now seems to be non-existent so what are we paying for?
At this point, there appears to be a very good chance that we are going to move from using Microsoft and Google to using Microsoft only due to the lack of clarity supplied by Google.
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