MobileRead Forums - View Single Post - Forma Kobo sometimes freezes while reading

Joliet Jake · 06-17-2021, 10:02 AM

I have a recurring problem with my device. I actually used to have the same problem with my Nook, so I doubt it's Kobo-specific.

The software version is 4.19.14123 (bf36b8c11a, 12/10/19) which is a bit older than I expected. (I updated Kobo, but it turns out I only updated Kobo Desktop.) I doubt the software version is the issue, due to running into the same problem with two separate Nooks. (But if that's the case, how do I update? The wi-fi is always off to conserve power.)

While reading any type of book, the e-reader may suddenly freeze. The page buttons don't work, tapping the screen doesn't work, closing the sleep cover and reopening it doesn't work. The only fix is to hold the power button for about 30 seconds, then again for about 15 seconds, and then it will restart. When this happens, I "lose pages". So the Kobo doesn't remember what page I was on, and I might find I've "lost" five pages, or 100 pages, etc.

Because I know this will happen, I memorize the page when the Kobo freezes so I can go right back.

I wondered if overusing the sleep function is at fault. The device is "asleep" most of the time, and being read the rest of the time. I never restart or turn off the Kobo (except when it freezes like that).

What confuses me is how persistent the problem was, across devices. I had two old Nooks and they did not have sleep covers. Again, they were asleep most of the time and being read the rest of the time. I think my old Kobo Aura had the same problem, but it's been too many years. This is not happening more often than before, so I don't think the Kobo is "getting old".

(It's not a huge problem. I just hate it because the restart procedure is almost identical to the Nook's factory reset procedure. Each time I do that I keep thinking I'm going to erase it when I see the three dots on the screen, even though that isn't going to happen: Kobo has a totally different factory reset procedure. My Nooks accidentally factory reset at least twice because the procedure is just way too easy.)

06-17-2021, 10:02 AM	#1
Joliet Jake Zealot Posts: 110 Karma: 3098438 Join Date: Feb 2021 Location: Canada Device: Kobo Sage	Kobo sometimes freezes while reading I have a recurring problem with my device. I actually used to have the same problem with my Nook, so I doubt it's Kobo-specific. The software version is 4.19.14123 (bf36b8c11a, 12/10/19) which is a bit older than I expected. (I updated Kobo, but it turns out I only updated Kobo Desktop.) I doubt the software version is the issue, due to running into the same problem with two separate Nooks. (But if that's the case, how do I update? The wi-fi is always off to conserve power.) While reading any type of book, the e-reader may suddenly freeze. The page buttons don't work, tapping the screen doesn't work, closing the sleep cover and reopening it doesn't work. The only fix is to hold the power button for about 30 seconds, then again for about 15 seconds, and then it will restart. When this happens, I "lose pages". So the Kobo doesn't remember what page I was on, and I might find I've "lost" five pages, or 100 pages, etc. Because I know this will happen, I memorize the page when the Kobo freezes so I can go right back. I wondered if overusing the sleep function is at fault. The device is "asleep" most of the time, and being read the rest of the time. I never restart or turn off the Kobo (except when it freezes like that). What confuses me is how persistent the problem was, across devices. I had two old Nooks and they did not have sleep covers. Again, they were asleep most of the time and being read the rest of the time. I think my old Kobo Aura had the same problem, but it's been too many years. This is not happening more often than before, so I don't think the Kobo is "getting old". (It's not a huge problem. I just hate it because the restart procedure is almost identical to the Nook's factory reset procedure. Each time I do that I keep thinking I'm going to erase it when I see the three dots on the screen, even though that isn't going to happen: Kobo has a totally different factory reset procedure. My Nooks accidentally factory reset at least twice because the procedure is just way too easy.)