thanks for all the advice!
this is so much better to what Kobo ended up replying, which is:
Quote:
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batteries are not available for replace, as we do not have repair centers, we do only replace the complete device under warranty, the warranty last one year since it was purchased from our Store
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whee... i guess it's going to be a DIY battery replace!
Is there any e-reader that provides a more long-term support than this one-year ridiculous support program? it's even worse than phones!