Here is a slightly longer copy from our conversation:
Quote:
(09:25:39 AM) Kobo: When and where was purchased the device?
(09:28:31 AM) Lucas: It was purchased on July 11, 2013 at [xxx]
(09:38:45 AM) Kobo: Okay
(09:46:31 AM) Kobo: The device is a bit old
(09:48:43 AM) Kobo: Even if doing the resetting process and the device is not responding there is no further process we could do to make device respond
(09:50:32 AM) Lucas: If the age of the device prevents it from working after a factory reset, I expect to be notified beforehand so I could have decided against doing the reset. It was working without any issues.
(09:56:13 AM) Kobo: I totally agree
(09:57:16 AM) Kobo: When a device has some years, it is normal that after latest updates the device no longer works, this, due to the age of the device and the fact that software of it can not support latest updating process
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I do not agree with you that my conclusion is incorrect. Both in the e-mail I received on 29-01-2019 and on the
Kobo support article it states:
Quote:
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Without this update, the Kobo Mini will no longer be able to exit the setup process after a factory reset is performed.
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However, in my case I did update to this latest version on time, but still I was not able to exit the setup process after a factory reset. What should I have done different?