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Old 06-09-2021, 07:59 PM   #67
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
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Quote:
Originally Posted by svetsch View Post
Hi,
I have tried a factory reset, but the device is not recognized when connected to a PC.
I'm not sure what this means. Either the factory worked, or it didn't. The PC is not involved in doing a factory reset for an Aura HD. If the factory reset did not work, the PC won't see the device. And if the factory reset worked, and you can start the setup, if the PC won't see the device when connected, then it suggests another problem.

The method for doing a manual factory is the same as for the Glo: https://help.kobo.com/hc/en-us/artic...-your-Kobo-Glo. But, for step 1, you probably won't see the powered off screen. Holding the power button down for about 20 seconds will ensure the device is off.
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