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@hitch,
Wow! That's one heck of a problematic customer. I would guess that he's the type to set his TV to fill to prevent the black bars.
You do deserve a medal for your patience. I'm not sure I could be as able to deal with people like that without saying something I shouldn't.
I do remember a long time ago on MR that a number of people wanted to know how to make the covers fill the screen even though they've been told that it's not going to show the correct aspect ratio.
Part of the problem with eBooks that's been for a long time is the fact that whoever is making them
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