Just received the following in the mail from Oberon:
Quote:
Dear Oberon Design Customer,
It's come to our attention that the rivet heads on our Kindle 2 covers that hold our corner straps down may mark the back of your Kindle 2. Of the hundres of Kindle 2 covers shipped in the last several weeks, we have heard from two customers with questions on this potential problem. Enclosed you will find two felt 'dot pads' with adhesive backing which we are now appling to all our K2 covers. Simply peel the backing off and adhere the dots t the rivets heads on your corner straps and press down for a secure connection. This will protect your Kindle backside. Thanks for supporting Oberon Design and we hope you are enjoying your Kindle and your Oberon cover! All the best to you,
The Oberon Team
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Now, this is what I call customer service! Not only have they acknowledged a problem after only two complaints, they have fixed it and have sent a fix out to everyone that ordered from them, even though I had no idea that there was even an issue and my Kindle isn't scratched in any way! Would love to see more companies doing this sort of stuff.