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One issue I've had with their PDFs is they don't do any sort of correction for yellowed pages so on a B&W eReader they can look like serious junk with banding in the background. Other than that it's fine.
I also can't really blame them for automating this stuff, they just have way too much content and often it's the only place to get it on the web. I needed a chapter from some 70 year old niche book recently and they had it, only other option was a university library 6 hours away that was closed anyways due to COVID.
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