Quote:
Originally Posted by Deskisamess
Yesterday, we had a package delivered, tossed on the front step in the pouring rain. No plastic bag, nothing. The outer box was soaked through, fortunately I checked the tracking and realized it was out there.
I did the whole "How was your delivery", selected "Not so great"...picked "driver mishandled delivery" and have heard nothing from Amazon.
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Do that and then ALSO use the live contact form, on the Help page(s), for chats, etc. I had a delivery thrown onto a rattlesnake den, which, obviously, wasn't my favorite delivery of the year. Not to mention, I didn't have a picture so had NO idea where to find it. (We also get those, stashed over by our garage, left there for days-stuff).
Anyway...I've found that when things go really awry, the contact form--either chat or call--is the best and most effective approach.
Hitch