MobileRead Forums - View Single Post - Sigil won't start on new Windows 10 laptop

Marg1780 · 05-25-2021, 07:01 PM

DiapDealer: (Again, many-many thanks for your assistance.) My husband did the initial set-up on the laptop, but its security set-up is pretty standard, and barring version updates sb the same as it was on the last system. I can't speak to the potential ssl problem since I am using the same set of apps but did not install them in the same order.

Here's the event log. I checked through 4-5 postings of it, and it's always the same exception/offset combo.

Faulting application name: Sigil.exe, version: 0.9.10.0, time stamp: 0x5b57d48e
Faulting module name: _ssl.pyd, version: 3.5.1150.1013, time stamp: 0x576f0491
Exception code: 0xc0000005
Fault offset: 0x00000000000073e3
Faulting process id: 0x98c
Faulting application start time: 0x01d750f999a4bc61
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Program Files\Sigil\DLLs\_ssl.pyd
Report Id: 43ba5e0f-abf8-4784-b027-4f2ddf115e22
Faulting package full name:
Faulting package-relative application ID:

Btw, there have been no new events posted today, ie after I marked the app as not to be scanned by the antivirus. Too early to say if that's significant, since I was out most of the day and haven't been using the system.

05-25-2021, 07:01 PM	#11
Marg1780 Enthusiast Posts: 29 Karma: 10 Join Date: Nov 2018 Location: Ontario, Canada Device: Kobo Clara	DiapDealer: (Again, many-many thanks for your assistance.) My husband did the initial set-up on the laptop, but its security set-up is pretty standard, and barring version updates sb the same as it was on the last system. I can't speak to the potential ssl problem since I am using the same set of apps but did not install them in the same order. Here's the event log. I checked through 4-5 postings of it, and it's always the same exception/offset combo. Faulting application name: Sigil.exe, version: 0.9.10.0, time stamp: 0x5b57d48e Faulting module name: _ssl.pyd, version: 3.5.1150.1013, time stamp: 0x576f0491 Exception code: 0xc0000005 Fault offset: 0x00000000000073e3 Faulting process id: 0x98c Faulting application start time: 0x01d750f999a4bc61 Faulting application path: C:\Program Files\Sigil\Sigil.exe Faulting module path: C:\Program Files\Sigil\DLLs\_ssl.pyd Report Id: 43ba5e0f-abf8-4784-b027-4f2ddf115e22 Faulting package full name: Faulting package-relative application ID: Btw, there have been no new events posted today, ie after I marked the app as not to be scanned by the antivirus. Too early to say if that's significant, since I was out most of the day and haven't been using the system.