Thread: Clara HD Bricked Clara HD after update?
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Old 05-20-2021, 11:58 PM   #21
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by scwip View Post
Apologies for reviving an old thread but it appears I have a very similar issue to the OP with my Clara HD.

I had powered it off and just restarted it and was greeted by the restoring screen.

It has been stuck on the restoring screen since (most of the day). The screen shows 5 boxes, 1 is solid the other four are outlines.

The light is visible on the power button.

The device was at 100% battery having just been charged overnight.
Plug it in an charge it. Do not assume the charge level as if it has gotten into some sort of loop, it could have run the battery down a lot quicker than normal.
Quote:
I can't turn it off or get any response from it no matter how long the button is pressed.
If it has hung, then the normal power off will not do anything. You need to hold the power button down for 20 seconds and it should force the device to power off. But, this is does not let the device do a clean shutdown and the screen will not update. It will continue showing what was in the screen when you do this. After powering off this way, turn it on and watch what happens. Does the power LED come on? Does the screen change? If it gets hung like above again, you probably need to do a factory reset. This will wipe everything from the device. The instructions are at https://help.kobo.com/hc/en-us/artic...HD-or-Kobo-Nia. For step 2, you will need to do what I have said above.
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