Quote:
Originally Posted by hobnail
I wouldn't ever buy from them again. Here in the US we can elevate the dispute by involving our credit card company. They're required to take the side of the buyer.
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I was going a bit berserk with the poor guy at customer care and the Kafkian arguments. But then I remembered he just works there and doesn't make the policies. I told him they just lost a customer but can he do...
Good point about the CC company, I hadn't thought of that, I did pay using paypal. I just opened a dispute, from experience paypal usually protects the buyer well.
Now I have to wait. If a refund is issued, I'll probably look at some other ereader, a lot of people with this random issue and I no longer feel comfortable about ordering another one
