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Originally Posted by kutusov
So it seems "normal" to have to use a bit of force... but you get it to work every time or near every time?
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Correct.
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I'm asking since they'll be either repairing mine or getting me a new one and I do plan to test it in the shop before accepting it. They refused a refund because "you should have tried it in the store" (but I bought it online) "or you could have tried a demonstration unit" (which they have none).
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I wouldn't ever buy from them again. Here in the US we can elevate the dispute by involving our credit card company. They're required to take the side of the buyer.