Quote:
Originally Posted by Deskisamess
So I bought a pack of 10 Energizer AAA batteries. One of them is dented along the side, and the battery doesn't work. I paid almost $1 a piece for this pack of 10.
Got on their web site, and did the "contact us" thing, including 1 picture (all that was permitted) of the flawed battery.
Got an email from them this morning...they want 5 separate pictures, the battery, the packaging, the UPC, the sales slip, and the imprinted date on the battery itself. They also want my address, which is understandable, and a phone number, which I won't give.
Also, I'm not to use the other 9 batteries in the pack, which is too late as we are already using some of them.
I answered the email and ask if they also wanted the blood of my first born.
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That does seem like overkill for such a small item! If you do all that, they are going to spend more paying some employee to handle this than it would cost them to just send you one replacement battery.