Thread: Clara HD SD card image needed
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Old 04-28-2021, 04:43 AM   #366
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Brett Crisfield View Post
Hi Davidfor
32gb card installed but it gets to the setup to select language and freezes. Any ideas? Also thinking I may need to install a new battery.
From memory, the Glo was sensitive to the actual card. Some 32GB cards worked and some didn't. Unfortunately, I have no memory of which worked. I think all 16GB cards were OK. But, I would have expected that if you got to this step, then it would work.

You could try a manual factory reset. There have been reports of issues after using the images and doing a factory reset seems to fix them. The instructions are on https://help.kobo.com/hc/en-us/artic...-your-Kobo-Glo.

If it is the battery, you should be able to do the setup with the device plugged in. The next step is when it prompts about whether to use WiFi or the PC for setup.

A possibility is that the bezel is not aligned properly. The Glo uses IR touch. If the screen is not sitting in the bezel properly, the IR beams won't reach the sensors. You shouldn't have needed to disassemble that part to get to the SD card, but, just in case, you should check.

And, for when you get to the WiFi part, it won't work. Kobo had to remove the older security protocols from their servers and the factory firmware in the Glo can no longer connect to the servers. You can either use the Kobo desktop application to do the setup, or manually install a newer firmware. If you do the latter, you should use at least version 3.19. After that, it will connect to WiFi and let you do the setup.
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