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Originally Posted by nhedgehog
From my experience this is often book related: faulty formatting in the epub.
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That could be tested to a degree: from, say gutenberg.org, get a few of the most downloaded books.
The other epubs, do they come from the same source/publisher? (bol.com, Baen, etc.)
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Finally got it replaced after proving my issue in the store.
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But it's weird that the memory of both devices would be faulty with exactly the same symptoms, reproducible.
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They said they couldn't reproduce it, even though I literally turned the reader on on the page where the issue materialized when they returned it.
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Did you get a new unit, or the same? Since many kobo/pb reviews mention "received my Nth one", they may just be returning the same unit after resetting. Economically, why waste more stock on a customer that has complex problems and won't be likely to return? However, comparing HW serials won't likely be possible now.