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Hi guys,
Just wanted to provide an update. Never figured out what the issue was, but Boox customer service was surprisingly good (i was scared i wouldnt get any help). I was out of the warranty period, but they still replaced my screen for me with a brand new screen. Seems like they have a contract with a repair shop out in michigan that does repairs for them, i just had to pay for shipping to them. Im glad they repaired it, hopefully the issue doesnt crop up again, but im happy with their cs for now and because of this will still consider buying boox readers in the future as well
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